Response time
How fast every new inquiry gets a first reply, by channel and by hour of the day.
What we measure
Six numbers behind every result.
Every case study on this page is reported against the same six metrics, so results are easy to compare and hard to dress up.
Booking rate
The share of inquiries that turn into booked calls, inspections or consults.
Lead quality
Which sources send real buyers and which only send tire-kickers.
Show rate
Booked appointments that actually happen once reminders and confirmations are running.
Reviews & rating
New reviews per month and the average rating they build over time.
Repeat business
Past customers who come back, and the revenue they bring with them.
Reporting
Numbers you can check.
Every engagement starts by measuring where you are today. Every month after that, you see exactly what moved.
What you get
Every month
90day first build
Monthlyreporting
Yourssystems you keep
- Baseline before any work starts
- Monthly report in plain language
- Results tied to booked work
- Source of every lead tracked
- Only approved client results published
- You keep the systems we build
Case studies
Leaks found. Systems built.
Each study follows the same shape: the leak, the fix, the measured result.
Automotive
Repair shop: service reminders that bring cars back
Customers only came back when something broke. Mileage-based reminders and review requests turned one-off repairs into regulars.
Med Spa
Aesthetics clinic: filling the consult calendar
Consult no-shows and one-time clients kept the calendar uneven. We built confirmations, rebooking prompts and a reactivation campaign.
Home Services
Roofing company: from voicemail to booked inspections
Missed calls during storm season were going to voicemail. We added text back, an inspection booking flow and estimate follow-up.
Repair shop: service reminders that bring cars back
Customers only came back when something broke. Mileage-based reminders and review requests turned one-off repairs into regulars.
The challenge
Customers only came back when something broke. Between repairs there was no contact at all, so many of them tried a different shop next time.
What we built
- Mileage based reminders. Oil, brakes and tyres reminders at the right interval for each vehicle.
- Review requests. Sent when the customer picks up the car.
- Service follow-up. A quick check-in a few days after every repair.
How it works
- Each job records the vehicle and mileage.
- The system schedules the next reminder automatically.
- Customers book from the reminder with one tap.
Results
| Metric | Result |
|---|---|
| Repeat visits | +37% |
| Average rating | 4.9 stars |
| Average ticket | +19% |
Aesthetics clinic: filling the consult calendar
Consult no-shows and one-time clients kept the calendar uneven. We built confirmations, rebooking prompts and a reactivation campaign.
The challenge
Consult no-shows and one-time clients kept the calendar uneven. Slow days sat empty while other days ran over.
What we built
- Confirmation sequence. Booking confirmation, a reminder the day before and a final reminder on the morning.
- Easy rebooking. One tap to move an appointment instead of silently skipping it.
- Rebooking prompts. Sent when a client is due for their next treatment.
- Reactivation campaign. A friendly message to clients who had not visited in months.
How it works
- Every booking enters the reminder sequence automatically.
- After each visit the system schedules a rebooking prompt based on the treatment.
- Inactive clients are grouped and contacted in small batches.
Results
| Metric | Result |
|---|---|
| No-shows | -46% |
| Rebookings | +28% |
| Clients reactivated | 212 |
Roofing company: from voicemail to booked inspections
Missed calls during storm season were going to voicemail. We added text back, an inspection booking flow and estimate follow-up.
The challenge
During storm season the phone rang all day and most calls went to voicemail. Homeowners with an active leak do not leave messages. They call the next roofer on the list.
Estimates were sent by email and never followed up, so quotes went cold within days.
What we built
- Missed call text back. Every missed call gets a personal text within seconds.
- Inspection booking flow. Customers pick a time slot straight from the text, no phone tag.
- Estimate follow-up. Automatic reminders over 10 days until the quote is accepted or declined.
- Review requests. Sent after every completed job.
How it works
- A call is missed and the system sends a text.
- The customer replies and answers two short qualifying questions.
- An inspection is booked and confirmed with reminders.
- After the estimate, follow-ups run until there is an answer.
Results
| Metric | Result |
|---|---|
| Booked inspections | 3.1x |
| First reply time | Under 2 minutes |
| New reviews | +41 |
